oxplay Terms & Conditions

1 Definitions and Interpretation

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "oxplay" or "we" or "us" or "the Company" refers to the operator of the oxplay platform available at oxplay.bet, duly licensed and regulated under the Philippine Amusement and Gaming Corporation (PAGCOR) framework.
• "Platform" means the oxplay website at oxplay.bet, including all games, features, interfaces, APIs, mobile experiences, and related services.
• "Player", "you", or "your" means any individual who accesses, registers, or uses the oxplay Platform.
• "Account" means a registered user account created on the oxplay Platform.
• "Balance" means the total real-money funds held in a Player's oxplay Account at any given time.
• "Bonus Funds" means any promotional credits, welcome bonuses, reload bonuses, free spins, or other incentive amounts credited to an Account subject to wagering conditions.
• "Wagering Requirement" means the number of times Bonus Funds must be wagered before they may be converted to withdrawable real-money funds.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory authority governing licensed online gaming operations in the Philippines.
• "PHP" or "₱" refers to the Philippine Peso, the primary currency of transactions on the oxplay Platform.
• "KYC" means Know Your Customer — the identity verification process required before processing withdrawals or as requested at any time by oxplay in compliance with applicable law.

Headings are for convenience only and do not affect the interpretation of these Terms. References to "including" mean "including without limitation." The singular includes the plural and vice versa.

2 Acceptance of Terms

By accessing the oxplay Platform, creating an Account, making a deposit, or using any game or service offered by oxplay, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety, together with our Privacy Policy and any game-specific or promotion-specific rules published on the Platform.

These Terms constitute the entire agreement between you and oxplay with respect to your use of the Platform and supersede all prior agreements, representations, and understandings of any kind. oxplay reserves the right to update or amend these Terms at any time. Notice of material changes will be communicated via the Platform or by email to your registered address. It is your responsibility to review these Terms periodically.

3 Eligibility and Registration

3.1 Age Requirement

You must be a minimum of twenty-one (21) years of age to register an Account and use the oxplay Platform. This age requirement is mandated by PAGCOR regulations and Philippine law. oxplay strictly enforces this requirement and will verify the age of players through our KYC procedures.

3.2 Registration Requirements

To register an Account, you must provide accurate, current, and complete information including but not limited to: your full legal name, date of birth, residential address, email address, and mobile number. You agree to update this information promptly if it changes. oxplay may reject any registration at its sole discretion without obligation to provide a reason.

3.3 One Account Per Person

Each individual may hold only one (1) active Account on the oxplay Platform. Multiple Accounts held by the same individual — whether using the same or different personal details, payment methods, or devices — are strictly prohibited. oxplay employs technical and procedural measures to detect duplicate Accounts. All duplicate Accounts will be closed and balances may be forfeited.

3.4 Geographic Eligibility

The oxplay Platform is intended for use by residents and users located in the Philippines. Players accessing the Platform from jurisdictions where online gambling is prohibited by applicable law do so entirely at their own risk and legal responsibility. oxplay makes no representations that the Platform is lawful for use in jurisdictions outside its licensed territory.

3.5 Identity Verification (KYC)

oxplay reserves the right to request identity verification documents at any time, including but not limited to: a government-issued photo ID (e.g., Philippine passport, driver's license, SSS/GSIS ID, UMID), proof of residential address, and proof of payment method ownership. Failure to provide satisfactory documentation within the required timeframe may result in Account suspension or closure and withholding of withdrawals.

4 Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username and password. You must not share your login details with any third party. oxplay will never ask you for your password via live chat, email, or telephone.

4.2 Unauthorized Access

You must notify oxplay immediately if you suspect unauthorized access to your Account or a security breach. oxplay is not liable for any losses arising from unauthorized use of your Account where such use results from your failure to maintain adequate credential security.

4.3 Account Accuracy

All information provided during registration and account operation must be truthful and accurate. oxplay may suspend or terminate Accounts where false or misleading information is discovered. Winnings accumulated under a falsified Account may be voided and forfeited.

4.4 Dormant Accounts

An Account is considered dormant if there has been no login activity for a continuous period of twelve (12) months. oxplay reserves the right to apply an administrative fee to dormant Account balances as permitted by applicable law, following notice to the Player's registered email address. oxplay will make reasonable efforts to contact the Player before applying any fees.

5 Deposits and Withdrawals

5.1 Deposit Methods

oxplay accepts deposits via the following Philippine payment methods: GCash, PayMaya, BPI Online Banking, BDO Online Banking, and Metrobank transfers. All deposits are processed in Philippine Peso (PHP). The minimum deposit amount is ₱100. oxplay reserves the right to modify accepted payment methods at any time with reasonable notice.

5.2 Deposit Processing

Deposits via GCash and PayMaya are typically credited to your oxplay Account instantly upon successful transaction confirmation. Bank transfers may take one (1) to three (3) business days depending on the bank and transaction time. oxplay is not responsible for delays caused by third-party payment processors or banking institutions.

5.3 Withdrawal Requirements

To request a withdrawal, your Account must have successfully completed KYC verification. Withdrawals will only be processed to payment methods that have been used for a prior deposit or that have been verified as belonging to you. oxplay does not process withdrawals to third-party accounts under any circumstances.

5.4 Withdrawal Verification

oxplay reserves the right to perform additional security and fraud checks before processing any withdrawal. This may include requesting additional KYC documentation, verifying the source of funds, or temporarily placing a hold on a withdrawal pending investigation. oxplay will communicate any such delays to the Player promptly.

5.5 Currency and Fees

All transactions are conducted in Philippine Peso. oxplay does not charge processing fees on standard deposits or withdrawals; however, your bank or e-wallet provider may apply their own transaction fees, for which oxplay bears no responsibility.

6 Bonuses and Promotions

6.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by oxplay are subject to specific terms and wagering requirements published alongside each promotion. In the event of a conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion only.

6.2 Wagering Requirements

Unless otherwise specified, Bonus Funds must be wagered a minimum number of times (the "Wagering Requirement") before any portion of the bonus or winnings derived therefrom may be withdrawn. The applicable Wagering Requirement will be stated clearly in each promotion's terms. Not all games contribute equally to wagering requirements — contribution percentages will be disclosed per promotion.

6.3 Bonus Abuse

oxplay strictly prohibits the following conduct in connection with bonuses and promotions:

• Opening multiple Accounts to claim the same promotion more than once.
• Coordinating with other Players to exploit bonus terms ("bonus collusion").
• Using automated systems, bots, or scripts to complete wagering requirements.
• Placing opposing bets across multiple Accounts to meet wagering requirements with minimal risk.
• Exploiting software errors, game bugs, or misconfigured promotions.

Where oxplay reasonably determines that bonus abuse has occurred, it reserves the right to void all bonuses, cancel associated winnings, suspend or close the Account, and recover any funds that were improperly obtained.

6.4 Expiry

Bonus Funds and free spins have expiry dates as specified in each promotion. Unused Bonus Funds will be removed from your Account upon expiry. oxplay is not obligated to provide advance notice of bonus expiry beyond the terms stated at the time the bonus was issued.

7 Gaming Rules and Fair Play

7.1 Game Rules

Each game available on the oxplay Platform is governed by its own specific rules, which are accessible within the game interface. It is your responsibility to familiarize yourself with the rules of any game before placing real-money wagers. oxplay provides no warranty that you will achieve any particular outcome in any game.

7.2 Random Number Generation

All applicable oxplay games utilize certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live dealer games are operated by certified providers and are conducted under real-time surveillance. Game outcomes are final once a round is completed.

7.3 Technical Malfunctions

In the event of a technical malfunction, software error, or service interruption during a game round, oxplay reserves the right to void the affected round and return the wagered amount to the Player's Account. oxplay will not honor payouts generated as a result of a system error or malfunction.

8 Prohibited Conduct

The following conduct is strictly prohibited on the oxplay Platform. Violation of any of these prohibitions may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities:

• Registering as a person under 21 years of age, or facilitating gambling by a person under 21.
• Using fraudulent, stolen, or unauthorized payment methods to fund your Account.
• Engaging in or facilitating money laundering, terrorist financing, or other illegal financial activity through the Platform.
• Using automated software, bots, artificial intelligence systems, or other tools to gain an unfair advantage.
• Colluding with other Players in card games, live dealer games, or any other game where collusion could affect outcomes.
• Attempting to hack, reverse-engineer, disrupt, or interfere with the Platform's technical infrastructure.
• Posting, sharing, or transmitting offensive, defamatory, or illegal content via any oxplay communication channel.
• Impersonating another Player, oxplay staff, or any third party.
• Exploiting discovered software bugs or errors without immediate reporting to oxplay support.
• Attempting to circumvent self-exclusion measures, account restrictions, or PAGCOR regulatory requirements.

9 Intellectual Property

All content on the oxplay Platform, including but not limited to: software, game code, graphics, logos, trademarks, user interface designs, text, audio, and video content, is the exclusive intellectual property of oxplay or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, publicly display, reverse-engineer, or create derivative works from any content on the Platform without prior written consent from oxplay.

10 Privacy and Data Protection

oxplay collects, stores, and processes personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

oxplay implements industry-standard technical and organizational security measures, including SSL 256-bit encryption, to protect your personal and financial data. For full details on how your data is handled, your rights as a data subject, and how to exercise those rights, please review our Privacy Policy.

11 Responsible Gaming

oxplay is firmly committed to responsible gaming. We believe that gambling should be an enjoyable form of entertainment — not a means to address financial difficulties or a compulsive behavior. oxplay provides the following responsible gaming tools, available directly within every Player Account:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Reminders: Receive notifications when you have been logged in beyond a set duration.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 30 days) to take a break.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Check: Periodic pop-up reminders showing your session duration and net gaming results.

12 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, oxplay, its directors, employees, partners, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, or system failure.

oxplay's total aggregate liability to you for any direct damages arising from these Terms or your use of the Platform shall not exceed the total amount you deposited in the twelve (12) months preceding the event giving rise to the claim.

oxplay does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. It is your responsibility to ensure that your device and network are adequately protected. oxplay is not liable for losses arising from factors outside its reasonable control, including natural disasters, government actions, telecommunications failures, or third-party payment processor outages.

13 Indemnification

You agree to indemnify, defend, and hold harmless oxplay, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Platform; (c) your breach of any applicable law or regulation; (d) any claim by a third party arising from your conduct on the Platform; or (e) any false or inaccurate information you have provided to oxplay.

14 Amendments to Terms

oxplay reserves the right to modify, update, or replace any part of these Terms at any time, at its sole discretion. Changes will take effect upon publication on the Platform, with the "Last Updated" date revised accordingly. For material changes that significantly affect your rights, oxplay will provide advance notice via email to your registered address or via a prominent notice on the Platform.

Your continued use of the oxplay Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request Account closure by contacting our support team.

15 Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict-of-law provisions.

In the event of a dispute between you and oxplay, the parties shall first attempt to resolve the matter amicably through our customer support channels. If a resolution cannot be reached within thirty (30) days, the dispute shall be subject to the exclusive jurisdiction of the appropriate courts or regulatory body in the Philippines, including escalation to PAGCOR where relevant under its jurisdiction as the licensing authority.

16 Termination and Suspension

16.1 Termination by oxplay

oxplay reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, fraudulent activity, suspected money laundering, regulatory directive, or threat to the integrity of the Platform. Upon Account closure for cause, oxplay reserves the right to withhold balances pending investigation.

16.2 Termination by the Player

You may close your Account at any time by contacting our support team. Prior to closure, any pending withdrawals must be processed and outstanding wagering requirements for Bonus Funds must be settled. Real-money balances remaining at the time of voluntary closure will be returned to your verified payment method, subject to KYC completion.

16.3 Effect of Termination

Upon Account closure, your license to use the Platform terminates immediately. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, indemnification, limitation of liability, and dispute resolution — shall remain in full force and effect.

17 Contact Information

If you have questions, concerns, or formal complaints regarding these Terms and Conditions or any aspect of the oxplay Platform, please contact our support team through the following channel:

• Support Email: [email protected]
• Live Chat: Available 24/7 on the Platform — average response time under 60 seconds
• Platform: oxplay.bet

For matters relating to PAGCOR regulation and licensing compliance, you may also contact the Philippine Amusement and Gaming Corporation directly through its official government channels.